Privacy Policy

This Privacy Policy describes how Novidone (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from www.novidone.com. The Site is operated and owned by SADLERS PTY LTD, a registered enterprise under the Corporations Act 2001 in New South Wales, Australia.

We are committed to protecting your privacy and ensuring a secure shopping experience. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with these policies, please do not use our Site or Services.

1. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information". See the list below for more information on what Personal Information we collect and why:

  • Device Information:
  • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our store.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Order Information:
  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, accelerated checkouts like Apple Pay or Google Pay), email address, and phone number.
  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment (in United States Dollars - USD), arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: Collected from you directly at checkout.
  • Customer Support Information:
  • Examples of Personal Information collected: Information provided during customer service inquiries, including order numbers, photo attachments, and correspondence history.
  • Purpose of collection: To provide high-quality dedicated customer support.
  • Source of collection: Collected from you directly via email (info@novidone.com) or phone.

2. Sharing and Disclosing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use trusted third-party e-commerce platforms to power our online store.
  • We share information with payment processors (such as Stripe, Visa, Mastercard, PayPal) to process payments securely in USD. We do not store full credit card data on our own infrastructure.
  • We share your shipping details with international and domestic logistics carriers to fulfill delivery to your specified United States address.
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioral Advertising & Tracking

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use tracking pixels and cookies to analyze visitor behavior and serve relevant ads via third-party platforms (such as Google Ads). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/.

You can opt out of targeted advertising by using the links below:

4. Data Security & Payment Compliance

The security of your Personal Information is highly important to us. All data transferred through our Site is protected using Secure Sockets Layer (SSL) encryption technology. Furthermore, our store checkout complies entirely with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure that your financial transactions and sensitive payment information are highly protected against unauthorized access.

5. Cookies and Tracking Technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences